Privacy Policy

Effective Date: 1 May 2025 | Last Updated: 30 April 2026

At OPUSVENUSTAS ("we", "us", "our"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit or make a purchase on opusvenustas.com or opusvenustas.co.uk (the "Site").

We operate in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

OPUSVENUSTAS
Registered Address: Nana Nagar, 60 Feet Road, Gola Ka Mandir, Gwalior 474005, Madhya Pradesh, India
UK Address: London, United Kingdom, NW1
Email: opusvenustas@gmail.com
Website: opusvenustas.com & opusvenustas.co.uk

2. What Personal Data We Collect

Identity Data: First name, last name
Contact Data: Email address, telephone number, delivery and billing address
Transaction Data: Details about purchases, payments, and order history
Technical Data: IP address, browser type, device type, time zone, pages visited, and cookies
Marketing Data: Your preferences for receiving marketing communications from us

3. How We Collect Your Data

Directly from you — when you place an order, create an account, subscribe to our newsletter, or contact us
Automatically — via cookies and analytics tools when you browse our Site
From third parties — payment processors (Stripe, PayPal, Razorpay, Shop Pay) and analytics platforms (e.g. Google Analytics)

4. How We Use Your Data

Purpose	Legal Basis (UK GDPR)
To process and fulfil your order	Performance of a contract
To process payments securely	Performance of a contract
To send order confirmations and updates	Performance of a contract
To manage returns and refunds	Performance of a contract
To send marketing emails (with your consent)	Consent
To improve our website and user experience	Legitimate interests
To comply with legal obligations	Legal obligation

5. Email Marketing

With your explicit consent, we may send you newsletters, promotional offers, and updates about new products. You can unsubscribe at any time by clicking the "unsubscribe" link in any marketing email or by emailing us at opusvenustas@gmail.com. Withdrawing consent does not affect the lawfulness of any processing carried out prior to withdrawal.

6. Sharing Your Data

We do not sell your personal data. We may share it with the following trusted third parties:

Payment processors: Stripe, PayPal, Razorpay, Shop Pay (by Shopify) — to process transactions securely
Shipping carriers: Courier and logistics partners for order fulfilment and delivery
Analytics providers: Google Analytics — to understand how our Site is used
Email marketing platforms: For sending newsletters (with your consent)
Legal authorities: Where required by law or court order

All third-party providers are contractually required to handle your data in accordance with applicable data protection law.

7. International Data Transfers

As we are based in India and serve customers worldwide, your data may be transferred to and processed in countries outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK ICO, to protect your data to the same standard as under UK GDPR.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Order and transaction data is typically retained for 6 years in accordance with UK tax law.

9. Your Rights Under UK GDPR

Right to access — request a copy of the data we hold about you
Right to rectification — request correction of inaccurate data
Right to erasure — request deletion of your data ("right to be forgotten")
Right to restrict processing — ask us to limit how we use your data
Right to data portability — receive your data in a machine-readable format
Right to object — object to processing based on legitimate interests or for direct marketing
Right to withdraw consent — at any time, for consent-based processing

To exercise any of these rights, please contact us at opusvenustas@gmail.com. We will respond within 30 days.

10. Right to Complain

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO): ico.org.uk | 0303 123 1113.